Frequently Asked Questions
To shop online, follow these steps:
- Visit Mummyandmemall.
- Click on the item you like.
- Select the color and size, then click on ‘Buy Now’.
- If you wish to shop for more products, click on ‘Continue Shopping’.
- Once you are ready to proceed, click on ‘Next’.
- Provide your address and other required details.
- Click on ‘I Confirm My Order’.
- Pay via cash on delivery.
Within three business days of placing an order, we will make multiple attempts to confirm the details via phone calls and emails. If we do not receive a response from the customer through either channel, the order will be automatically cancelled. If a customer wishes to cancel their order after placing it, this can only be done before it enters the shipment process. Alternatively, if the order has already been shipped, we ask customers to refuse delivery. However, we encourage customers to share their reasons for cancellation to help us improve their experience in the future. Orders that indicate fraudulent activity are automatically canceled. Similarly, orders from customers with a poor order history are automatically cancelled unless they are prepaid.
We’ll confirm your order within 3-4 business days; if there’s no response, it will be canceled. Orders flagged as fraudulent or from customers with poor order history are canceled unless prepaid.
We deliver to all cities and regions across Pakistan. No matter where you are, we ensure your orders reach you promptly and reliably.
Yes, we can hold your parcel for 4-5 days upon receiving an advance payment.
Yes, you can by contacting us on following numbers from Monday to Sunday
- 10:00 AM To 10:00 PM
Help-Line: 03294036763
Yes, you can by contacting us on following numbers from Monday to Saturday - 10:00 AM To 10:00 PM.
Yes, a delivery fee of Rs. 250/- applies.
We offer the following payment options for our customers:
- Cash on Delivery (COD)
- Prepaid Payments via bank transfer or online payment methods
Once your order has been shipped, you will receive a tracking ID via email or SMS. You can use this ID to track your order's status on the courier service's website or app.
If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We will assist you in arranging a replacement, exchange, or refund, depending on the situation. Kindly ensure the product is unused and returned with its original packaging.
We deliver across Pakistan, ensuring timely and reliable service. Orders are typically dispatched within 1-2 business days after confirmation and delivered within 4-5 business days. A delivery fee of Rs. 250/- applies to all orders. Once shipped, a tracking ID will be provided to monitor your order's progress.
For additional queries, feel free to reach out to our customer support team!